Refund Policy

Nature of Our Services

Most of our work is custom software, website, app, design, consulting and digital service work. Because custom work begins with planning, design, development and resource allocation, refunds are limited and depend on the stage of work completed.

Non-Refundable Items

• Domain registration/renewal, hosting, server, SSL, API, payment gateway, plugin, theme, third-party license or external service charges.
• Work already completed, milestones delivered, design/development time spent, consultation, planning and research work.
• Urgent delivery charges, deployment charges or service charges already used.

Cancellation Before Work Starts

If the client cancels before any work, planning, purchase or resource allocation begins, refund may be considered after deducting payment gateway/bank charges and administrative charges, where applicable.

Cancellation After Work Starts

If work has started, charges will be calculated based on completed work, time spent, third-party costs and project stage. Any remaining refundable amount, if applicable, may be adjusted or refunded after review.

Revision Instead of Refund

For design or development dissatisfaction, we usually provide reasonable revisions within the agreed scope instead of direct refund. Changes outside agreed scope may be billed separately.

Refund Timeline

If a refund is approved in writing, processing may take reasonable business time depending on bank/payment provider timelines.

Important: This policy is prepared for website/business communication. For legal enforcement, tax compliance, consumer matters or dispute handling, please review it with a qualified legal professional.